[RESOLVED] TouchNet Systems Maintenance, Wednesday, November 30th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, November 30th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Latest System & Network Status
- HEALTH VMWare Outage – Returned to normal at 6:00 AMResearch Computing is working with VMware to address a issue with https://vhealth.fau.edu . Some users connecting to this environment will not be able to get connected. Once this is fixed this message will be updated. Thanks James Mauser – Research… Read more ›
- BHRIC Virtual DesktopsWe are currently investigating some users having issues connecting to BHRIC Virtual Desktops. We will check back in on or around 1pm as we learn more.
- Clean Address Application Service InterruptionOur service called clean address is currently experiencing issues. Any pages that use this product to sanitize addresses are impacted. Two areas with most use are: The Personal Information Update Page ( https://myowl.fau.edu/contact/personalInformation/index) Banner Admin SPAIDEN screen, adding new users… Read more ›
- [Resolved] Mediasite InstabilityMediasite appears to have returned to normal operations. Engineers will continue to monitor the situation and OIT will update as the issue warrants.
- Mediasite instabilityUsers may experience long loading times and error messages when attempting to access Mediasite and Mediasite presentations. Engineers are investigating the issue now and OIT will provide updates as they become available.
- Frevvo Forms is back online.Frevvo Forms service is back online. Thank you for your patience.