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Canvas users experiencing page errors
Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.
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Mediasite Degradation
Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
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OIT Systems Maintenance, Thurs. Sept 24 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2020 from 3:00 AM to 7:00 AM during… Read more ›
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Apps.fau.edu down for maintenance Tuesday September 22nd 3AM-5AM
Apps.fau.edu will be down periodically on the morning of September 22nd between 3AM and 5AM for hardware patches. During this time access to Citrix remote apps will be limited.
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Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas
Content retrieval failed, please try again or notify your system administrator of the error. Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround. https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
