[RESOLVED] TouchNet Systems Maintenance, Friday, December 15th from 2:00 AM to 6:00 AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 2:00am to 6:00am (EST) Friday, December 15th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Latest System & Network Status
- [Resolved] Forms service outageThe University forms service experienced a temporary outage this morning. The service has been restored and is operating normally. If you encountered an error, please retry submitting your form or logging back into the system.
- [RESOLVED] Microsoft Copilot Service IssuesUpdate 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved. Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will… Read more ›
- [RESOLVED] Canvas Log In IssuesCanvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible. Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT… Read more ›
- [RESOLVED] Success Network (EAB Navigate) is experiencing issuesSuccess Network (EAB Navigate) is now fully operational. We will continue to monitor the situation and will place a new post if services degrade in the future. Success Network (EAB Navigate) is currently experiencing performance issues due to the ongoing… Read more ›
- [RESOLVED] AWS Outage Affecting CanvasDue to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas. Update: Canvas is reporting the site is now operational following today’s AWS outage. Thank you for your patience as services were… Read more ›
- [Resolved] Microsoft Services DisruptionThe issues with Microsoft services have been resolved.