[RESOLVED] TouchNet Systems Maintenance, Friday, September 22nd from 3:00 AM to 7:00 AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, September 22nd. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Latest System & Network Status
- AWS Outage Affecting CanvasDue to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas.
- [Resolved] Microsoft Services DisruptionThe issues with Microsoft services have been resolved.
- Microsoft Services DisruptionMicrosoft is currently experiencing issues with multiple services including some office applications and online portals. We do not currently have an ETA for service restoration but will post updates when the issues are resolved.
- [COMPLETED]Network Maintenance – October 2nd from 12:00 a.m. until 3:00 a.m.The network maintenance scheduled for this morning has been completed.
- [Resolved] Errors Accessing Microsoft Services2025/10/01 @ 10:00 am – We determined this was caused by a security policy affecting a very limited number of users. The policy has been adjusted to prevent the issue. 2025/10/01 @9:45 am – As of this morning, a limited… Read more ›
- Issue signing into Office Apps on Windows ComputersWe have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating. OIT