OIT System Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 9/17/2024 – 9/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Sunapsis.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/19/2024 12:00 AM
Affected services: Sunapsis
End-user impact: Sunapsis will be unavailable during this time.
Server Maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/18/2024 11:30 PM
Affected services: Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient
End-user impact: No end-user impact is expected since these are incremental security updates.
Server Migration
Description of change: OIT will be migrating several virtual machines to new hardware.
Downtime window start: 09/19/2024 4:00 AM
Downtime window end: 09/19/2024 6:00 AM
Affected services: DHCP, Internal DNS, Tatooine (EDUROAM RADIUS Server), Grouper2 (Group Management App Server)
End-user impact: The impacted services will be unavailable during the window, however no end-user impact is expected as these are secondary servers.
Network Maintenance
Description of change: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday September 21st. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
Downtime window start: 09/21/2024 12:00 AM
Downtime window end: 09/21/2024 3:00 AM
Affected services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted.
End-user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services
Latest System & Network Status
- [Resolved] TeamDynamix Performance IssuesTeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available Update: TeamDynamix is reporting the incident is now resolved
- [RESOLVED]Canvas Integration Service InterruptionsCanvas is fully functional. Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible.… Read more ›
- [Resolved] Forms service outageThe University forms service experienced a temporary outage this morning. The service has been restored and is operating normally. If you encountered an error, please retry submitting your form or logging back into the system.
- [RESOLVED] Microsoft Copilot Service IssuesUpdate 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved. Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will… Read more ›
- [RESOLVED] Canvas Log In IssuesCanvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible. Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT… Read more ›
- [RESOLVED] Success Network (EAB Navigate) is experiencing issuesSuccess Network (EAB Navigate) is now fully operational. We will continue to monitor the situation and will place a new post if services degrade in the future. Success Network (EAB Navigate) is currently experiencing performance issues due to the ongoing… Read more ›