OIT System Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 9/17/2024 – 9/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Sunapsis.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/19/2024 12:00 AM
Affected services: Sunapsis
End-user impact: Sunapsis will be unavailable during this time.
Server Maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/18/2024 11:30 PM
Affected services: Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient
End-user impact: No end-user impact is expected since these are incremental security updates.
Server Migration
Description of change: OIT will be migrating several virtual machines to new hardware.
Downtime window start: 09/19/2024 4:00 AM
Downtime window end: 09/19/2024 6:00 AM
Affected services: DHCP, Internal DNS, Tatooine (EDUROAM RADIUS Server), Grouper2 (Group Management App Server)
End-user impact: The impacted services will be unavailable during the window, however no end-user impact is expected as these are secondary servers.
Network Maintenance
Description of change: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday September 21st. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
Downtime window start: 09/21/2024 12:00 AM
Downtime window end: 09/21/2024 3:00 AM
Affected services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted.
End-user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services
Latest System & Network Status
- Issue signing into Office Apps on Windows ComputersWe have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating. OIT
- Microsoft Entra MFA / Microsoft Authenticator replacing DuoStarting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications. What’s Happening: Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU… Read more ›
- OIT Systems MaintenanceOffice of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday and Thursday, 9/17/2025 – 9/18/2025 from 9:00 PM… Read more ›
- [RESOLVED] OnBase unavailableUpdate: The issue has been identified and corrected — OnBase is now available. We apologize for the inconvenience. OnBase is currently unavailable and we are investigating the issue.
- [Resolved] Issues with DUO multi-factor authenticationWe have identified a problem with the multi-factor authentication application when signing into FAU resources. We are working to resolve the issue.
- [RESOLVED]Cisco Finesse Call Centers UnavailableCisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible. We apologize for the inconvenience. OIT